Terms and Conditions -

Terms And Conditions

1. GENERAL:

1.1. Welcome to Utilities Integrated Private Limited site (“Website”). We provide this site to you subject to the following conditions. By using this Website/ Mobile application you agree to be bound by these terms and conditions. For the purpose of these terms and conditions, wherever the context so requires “you” or “user” or “your” shall mean any natural or legal person who access accesses or uses the Website/ Mobile Application or the Services (as defined hereinafter). The term “we”, “us” or “our” shall mean Utilities Integrated Private Limiteda company incorporated under the laws of India, having its registered office at No. 2/124, 2nd Main Road Raghava Nagar, Madipakkam Chennai – 600091, Tamil Nadu, India(“Company”).
1.2. These Terms of Use (“Terms”) govern the access or use by you, from within India or applications, websites/ Mobile Application, content, products and services (“Services”) made available by Utilities Integrated Private Limited.
1.3. This Website/ Mobile application is an online platform which enables users to book services of persons providing household help including cleaning, electrical, plumbing, carpentry, pest control services etc., (“Service Providers”).
1.4. By accessing or using this Website/ Mobile application, You are bound by these Terms, the service agreement between You, Service Providers and the Company. If You do not agree to any of these Terms, please do not use the Services or the Website/ Mobile Application. Supplementary terms may apply to certain Services, such as policies for a particular event, activity, or promotion and such supplementary terms shall be disclosed as and when required in connection with the applicable Services. Such supplementary terms are in addition to the Terms contained herein and shall be deemed to be a part and parcel of these Terms. In the event of any conflict between these Terms and the supplementary terms, then the supplementary terms shall prevail with respect to such applicable Services.
1.5. If You access or use the Website/ Mobile application on behalf of a company / any entity / organization / association / group (“Organization”), then you must have an authority to accept and legally bind the Organization to the Terms.
1.6. These Terms constitute an electronic record within the meaning of applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.7. You represent that your accepting these Terms does not violate any applicable law or the terms and conditions of any existing agreements, understandings, representations, arrangement, etc., whether written or oral, entered by you with any third party.

2. SERVICES AND SERVICE PROVIDERS:

2.1. The Company shall provide various Services to You, through a technology based platform, i.e., Website/ Mobile application. Using the said Website/ Mobile application, You shall be able to arrange and book home based services with such independent third party providers of those services, who have an agreement with the Company. You shall also be able to facilitate payments to the Service Providers for the Services rendered and receive receipts for such payments made.
2.2. This Website/ Mobile Application enables You to interact with several Service Providers and any transaction between You and any Service Provider is strictly bipartite. The Company is not and cannot be a party to, or control in any manner, any transaction between You and the Service Provider. The Company shall not and is not required to mediate or resolve any disputes between You and Service Provider.
2.3. The Services made available by the Service Providers are solely for personal and non-commercialuse. You specifically acknowledge that the Company does not provide any sort of home-based services and all such services are provided by independent third party Service Providers who are not employed by the Company. For the sake of clarity, it is specifically stated that, the third party Service Providers are responsible for the Services provided to you.
2.4. The Company will not be liable for any loss or damage incurred to You as a result of the Services provided by the Service Provider.

3. ELIGIBILITY AND USAGE OF WEBSITE/ MOBILE APPLICATION:

3.1. To use the Website / Mobile application Services and accept these Terms, You must be competent and eligible to enter into a legally binding agreement as determined by the provisions of the Indian Contract Act, 1872. You must be at least 18 years of age or older and must be a citizen of India. You should be of sound mind and should have a firm contractual capacity.
3.2. To access and avail the Services, You will have to register yourself with a valid Indian number or email id on the Website/ Mobile Application and create and register an account (“Account”). For the purpose of registering the Account, You will have to provide to the Company certain personal information such as name, address, age, phone number and at least one valid payment method (whether using UPI, credit cards/debit card or any other payment method acceptable to the Company and recognized under statutory Indian laws). You agree to maintain accurate, complete, and up-to-date information in your Account.
3.3. If You provide any information that is untrue, inaccurate or not current or incomplete, the Company shall have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company reserves the right to suspend or terminate the Account and refuse any and all current or future use of the Website/ Mobile Application. (or any portion thereof) at any time.
3.4. You are responsible for all activity that occurs in your Account and You agree to maintain the confidentiality of your password and Account information at all times. You shall be able to possess only one Account.
3.5. You agree to abide by all applicable local, state and national laws, rules and regulations in your use of the Website/Mobile application (including laws regarding intellectual property). You shall not disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material when using the Website/ Mobile Application.
3.6. In certain situations, You may be asked to provide proof of identity to avail or access the Services and You agree that the Services may be denied to You in the event You refuse to provide proof of identity.
3.7. You understand that the Website/ Mobile Application and the software embodied within the Website/ Mobile application may include security components that permit digital materials to be protected and that the use if of these materials is subject to usage rules set by the Company (if any). You may not attempt to override, disable, circumvent, or otherwise interfere with any such security components and usage rules embedded in the Website/ Mobile Application.

4. CONTRACTUAL RELATIONSHIP:

4.1. These Terms expressly supersede prior written arguments with You. Specific terms or agreements may apply to the use of certain services and other items provided to you via the Website/ Mobile Application. Any such service agreement will accompany the applicable Services or are listed in association thereinafter or via a hyperlink associated herewith.
4.2. The Company may immediately terminate these Terms or the Services with respect to You (without any notice whatsoever), or cease offering or deny the Services or any portion thereof (i) when You have breached any of these Terms; or, (ii) You do not, or likely not to, qualify under applicable law or the standards and policies of the Company and its affiliates, to access and use these Services.
4.3. The Company may terminate these Terms or the Services or cease / denycease/deny the Services or any portion thereof by providing a 30 days’ written notice to Youimmediately, in the event the Company terminates these Terms only for any legitimate, business, legal or regulatory reasons.
4.4. You may terminate these Terms at any time for any reason whatsoever.
4.5. These Terms shall remain in full force and effect for so long as You use the Website/ Mobile application. You may delete your Account at any time, for any reason by following the instructions on the Website/ Mobile application. The Company does not offer any refunds.
4.6. The Company reserves the right to cancel, delete or deactivate your Account if it believes that the same has been compromised, or being used fraudulently, at its own discretion

5. PROHIBITED CONDUCT:

You agree that You shall not use the Website/ Mobile Application in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy any material:

5.1. In violation of any applicable law or regulation.
5.2. In a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others.
5.3. That belongs to another person and to which the user does not have any right to.
5.4. That is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, threatening, abusive or hateful or racially, ethnically objectionable, harassing, pornographic, lewd, disparaging, encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever.
5.5. Deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature.
5.6. Impersonates another entity or person.
5.7. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Company’s computer system or site etc.,
5.8. Threatens the unity, integrity, defense, security or sovereignty of India or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any nation.
5.9. To personally threaten or has the effect of personally threatening the users of the Website/ Mobile Application.
5.10. To interfere with or circumvent the security features of the Website/ Mobile Applicationor damage, disable, overburden or impair the Website / Mobile Application or any other user’s use of the Website/ Mobile Application.
5.11. If You become aware of misuse of the Website/ Mobile Application by any person, please contact feedback@utilitiesintegrated.com

6. PAYMENT OF SERVICE CHARGES :

6.1. For such Services availed from the Website/ Mobile application, You shall be liable to pay uUs the specific monetary amounts required for that Service. These monetary amounts will be described to You during the booking of Services. We reserve the right to refuse any Service on the Website/Mobile application at our sole discretion to anyone for any reason and at any time. Also, at any time, at our sole discretion, We reserve our right to establish / revise the Service Charges for any or all Services obtained through the Website/ Mobile Application.
6.2. After availing the Services from the Service Provider, We will facilitate the payment of the applicable charges (“Service Charges”) on behalf of the Service Provider as its collection agent. The payment of such Service Charges in the manner mentioned herein shall be deemed to be same as payments directly made to the Service Provider.
6.3. The Service Charges paid by You shall be non-refundable and final, unless otherwise determined by the Company or required under the relevant statutory laws.
6.4. The Service Charges are due immediate and payment will be facilitated by the Company using the preferred payment method designated in your Account, after which We will send you the receipt by an emailYou can download the receipt.
6.5. You acknowledge and agree that the Service Charges applicable in a certain geographical areas may increase substantially during higher demand.
6.6. We may from time to time, provide certain users with promotional offers and discounts that may result in different amounts charges for same / similar Services obtained from the Website/ Mobile application and You agree that such promotional offers and discounts, unless made available to You, shall have no bearing on your use of the Services or the Service Charges applied to You.
6.7. You may elect to cancel your request for Services at any time prior to the arrival of the Service Provider, in which case You may have to pay a cancellation fee. All applicable taxes that are liable to be charged / deducted on the cancellation fee will be charged by the Company.
6.8. This payment structure is intended to fully compensate the Service Provider for the Services provided by them. We do not designate any portion of your payment as a tip or gratuity to the Service Provider. You agree and understand that, You are free to provide additional payment as a gratuity or tip to the Service Provider, however, You are under no obligation to do so. The same are voluntary. After You have received the Services, You will have the opportunity to rate your experience and leave a valuable feedback about the Service Provider and the Service provided

7. PRIVACY POLICY:

7.1. The Company has established a Privacy Policy that explains the users how their personal information is collected and used.The Privacy Policy is hereby incorporated into these Terms and your usage of the Website/ Mobile application and/or Services is governed by the Privacy Policy.
7.2. The Company is committed to protecting your personal data and privacy. In order to provide You with the access to Services, We have to collect and process certain data about You. By using the Website/ Mobile application and the Services, You confirm that You have read and agree to be bound by this Privacy Policy and consent to the collection, storage, usage, disclosure of your personal data as described and in accordanceto terms contained herein.
7.3. Information we collect:
7.3.1. Contact information / Technical data: The Company might collect your name, email, mobile number, phone number, street, city, state, pin code, country, IP address, browser type, internet service provider, details of operating system, access time, device ID, device type, date and time stamps, and any other technicalinformation / data.
7.3.2. Payment and billing information: The Company might collect your billing name, billing address and payment method when you book a Service and pay the consideration for the same. The Company NEVER collects Your credit / debit card number or credit / debit card expiry date or other details pertaining to Your credit card on our Website/ Mobile Application. Credit / debit card information will be obtained and processed by our online payment partner Razor Pay.
7.3.3. Demographic information: The Company may collect demographic information about You, how You use the Services, Your activity on the Website/ Mobile Application, booking history, interest, taps & clicks, time spent on the Website / Mobile Application or any other information provided by You during the use of our Website/ Mobile Application. We might collect this as a part of a survey also.
7.4. Collection of data: We may use different methods to collect and process data from You:
7.4.1. We collect information directly from you: We collect information directly from you when You create Your Account on the Website/ Mobile Application for availing Services. We also collect information if you post a comment on our Website/ Mobile Application or ask us a question through phone or email.
7.4.2. We collect information from you passively: We may use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons or any other such type of tools for collecting information about Your usage of our Website/ Mobile Application.
7.4.3. We get information about you from third parties: It can be (i) Technical Data from analytics providers such as social media sites and advertising networks; (ii) Identity and profile-related data and contact data from Service Providers, publicly available resources etc.
7.5. Use of Personal data:
7.5.1. We use information to contact you: We might use the information You provide to contact you for confirmation of a purchase of Service on our website / Mobile Applicationor for other promotional purposes.
7.5.2. We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
7.5.3. We use information to look at site trends and customer interests: We may use your information to make our Website/ Mobile Application and products / services better. We may combine information we get from You with information about You we get from third parties.
7.5.4. We use information for security purposes: We may use information to protect our company, our customers, or our websites/ Mobile Application.
7.5.5. We use information for marketing purposes: We might send You information about special promotions or offers. We might also tell you about new features or services. These might be our own offers or products / services.
7.5.6. We use information to send you transactional communications: We might send you emails or SMS about your account or a Service booking.
7.5.7. You agree and acknowledge that We may share data without consent, when it is required by law or any government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy, or in order to comply with any applicable laws and regulations.
7.6. Disclosure of Personal data: We may share your personal data with third parties for the provision of Services:
7.6.1. Service Providers to enable them to provide Services to You.
7.6.2. Internal and external third parties of the Company.
7.6.3. Trusted third parties such as associate partners and Service Providers that provide Services. This includes operating and hosting the Website/ Mobile Application.
7.6.4. Analytical service providers and advertising networks that conduct web analyticsfor better improvement of the Website/ Mobile application. These analytical providers may use cookies and other technologies to perform the Services.
7.6.5. Other registered users on Platform or upon request of where You explicitly consent to such disclosure.
7.6.6. Regulators and other statutory bodies as required by the law / regulation.
7.7. The Company does not allow the third partpart part service provider to use your personal data for their own purposes and only permitpermits them to access the personal data for such specified purposes and accordance to the terms and conditions.
7.8. Cookies:
7.8.1. Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device. Cookies managed by the Company only are called “first party cookies” whereas cookies from third parties are called “third party cookies”.
7.8.2. Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. We can use cookies to help us distinguish You from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer You a seamless user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests. We may contact third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on behalf except to help us conduct and improve our business.In addition, cookies can help us to analyze the use of our websites / Mobile Applicationand online content (analytics cookies) and they can also facilitate/track the interaction on our websites / Mobile Applicationand online content with social media (e.g. links to social media sites, like buttons, etc.).
7.9. Deletion of Personal Data: You have the right to delete your personal data shared with Us by sending an email tofeedback@utilitiesintegrated.com. We may take up to 15 working days to process your request. However, once the account is deleted, You will lose access to all Services and all data with respect to the transactions done by You on the Website / Mobile Applicationshall be retained in accordanceto the statutory provisions.
7.10. Data Security: We may implement appropriate security measures and privacy features on the Website/ Mobile Applicationincluding encryption, password protection, call masking and other physical security measures to protect your personal data from unauthorized access and disclosure and follow all applicable statutory rules and regulations. We will not be responsible for any unauthorized use of your information or for any lost, stolen or compromised passwords or for any activity on your Account due to any unauthorized disclosure of your password.
7.11. You are entitled to post on the Website/ Mobile Application such as comments, feedback, pictures or any other information with respect to the Services availed from the Website/ Mobile Application. Such posts shall be public and visible to all the customers / users of the Website/ Mobile Application. We cannot prevent such information from being used in any manner that is contrary to this privacy policy, applicable laws, or your personal privacy. We disclaim all express and implied liability in this regard. You shall be completely responsible for all such posts / information posted by You on the Website/ Mobile Application.
7.12. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email sales@utilitiesintegrated.com. It may take about 15working days to process your request. Even if you opt out of getting marketing messages, Wemay still be sending you transactional messages through email and SMS about your purchase of Services from the Website/ Mobile Application

8. THIRD PARTY SERVICES AND CONTENT AND SPAM POLICY :

8.1. The Company assumes no responsibility for the accuracy, currency, completeness or usefulness of information, views, opinions or advice in any material contained in the Website/ Mobile Application. Any information of third parties or advertisers is made available without doing any changes and so the Website/ Mobile Application cannot guarantee accuracy and is not liable to any inconsistencies arising thereof. All postings, messages, advertisements, photos, sounds, text, images, files, video, audio or other materials posted on, transmitted through, or linked from the Website/ Mobile Application, are solely the responsibility of the person from whom such content originated and the Company does not control and is not responsible for the content available on the Website/ Mobile Application.
8.2. You are strictly prohibited from using the Website/ Mobile Application for any illegal spam activities including gathering email addresses and personal information from others or sending any mass commercial emails.

9. INDEMNITY:

9.1. You agree to indemnify Us, Our owners, licensees, affiliates, group companies and their respective officers, directors, agents, and employees, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which We may pay, suffer, incur or are liable for, in relation to any act You do or cause to be done, in breach of the Terms of Use or Your violation of any law, rules or regulations.

10. PROPRIETARY :

9. INDEMNITY:

11.1. The Website / Mobile Application is proprietary software developed and made available exclusively by the Company. The Company is the sole owner of the Website / Mobile Application and all software created to make the Website // Mobile Application available to You. Subject to your compliance with these Terms,the Company provides You with a single limited license to download, use and access the Website/ Mobile application on your mobile telephone devices for the limited purpose of using the Services. The license is specifically royalty-free, personal, non-transferable and non-exclusive. All content on the Website/ Mobile application, which is including but not limited to designs, text graphics, graphs, images, information, logos, button icons, software, audio files and any other content (“Content”) are the exclusive and sole property of the Company. Any right not expressly granted herein are reserved by the Company. You agree not to reproduce or distribute the Content in any way, including electronically or via registration of any new trademarks, trade names, service marks or URLs, without the prior written permission from the Company.
11.2. Any unauthorized use by You shall terminate the permission of license granted to You by the Company and You agree that You shall not bypass any measures used by the Company to prevent or restrict the access to the Website/ / Mobile Application.
11.3. All icons and logos are the trademarks of and proprietary to the Company. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
11.4. All content is the exclusive copyright of the Company or its licensors, except the Third party Content and link to third party apps/applications. Systematic retrieval of the Company’s Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices, or manual processes) without the prior written permission from the Company is prohibited. In addition, use of the Content for any purpose not expressly permitted by the Company in these Terms of Use if prohibited and may invite legal action.
11.5. All Materials on this Website/ / Mobile Application, including images, audio clips, video clips are protected by copyrights, trademarks and other intellectual property rights. Material on the Website/ Mobile Application is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, license, lease, resell, transfer, public display, transmit, stream, broadcast, exploit or distribute such Material in any way including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the Company, modification of the Content, use of the Content on any other website/application or networked computer environment or use of the Materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other intellectual property rights and the same is prohibited. Any use of which You receive any remuneration, whether in money or otherwise, is commercial use for the purposes of these Terms.
11.6. You shall not decompile, reverse engineer or disassemble the Services / Materials / Content except as may be permitted by the applicable law. Additionally, You shall not be allowed to launch any programs or scripts for the purpose of scraping, indexing, surveying or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services. You shall not attempt to gain any unauthorized access to or impair any aspect to the Services or its related systems or networks.

12. DISCLAIMER OF WARRANTIES AND LIABILITY:

12.1. All Materials on this Website / Mobile Application(including but not limited to the software) and services included on or otherwise made available to You through this Website/ Mobile Application are provided on an “AS IS” and “AS AVAILABLE” basis without any representation or warranties, express of implies except otherwise specified in writing. Without prejudice to the foregoing paragraph, the Company does not warrant that:
(a) The Website/ Mobile Application will be constantly available, or available at all, or
(b) The information on the Website/ Mobile Application is complete, accurate and true.
12.2. The Company disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement and makes no representations, warranty, guarantee regarding the reliability, timelines, safety, quality or availability of Services or Service Providers. The Company also disclaims any guarantee that the Services shall be error-free and uninterrupted. You agree that the entire risk of arising out of your use of the Services and/or any service or good requested in connection therewith, remains solely with You, to the maximum extent permitted under the applicable statutory laws.It shall be your responsibility to ensure that any Services or information available on the Website/ Mobile Applicationmeet your specific requirements.
12.3. The Company also makes no warranties as to the reliability or accuracy of information on the Website/ Mobile Application or obtained through the Services. You agree that any damage that may occur to You, through your computer system, or as a result of the loss of your data from your use of the Website/ Mobile application of Services is your sole responsibility and We shall not be liable for any damage or loss.
12.4. The Company will not be liable to you in any way or in any relation to the Material, or use of, or otherwise in connection with the Website/ Mobile application. The Company does not warrant that the Website/ Mobile application, information, content, materials, product (including software) or services included on or otherwise made available to You through the Website / Mobile Applicationare free froim viruses or other harmful components.
12.5. In no event shall the Company be liable for any direct, indirect, punitive, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website/ Mobile Application, with the delay or inability to use the Website/ Mobile Application or related services, the provision of or failure to provide Services, damages resulting from use of or reliance on the information present whether based on contract, tort, negligence, strict liability or otherwise.
12.6. Nothing on the Website / Mobile Applicationconstitutes, or is meant to constitute advice of any kind.
12.7. We shall not be responsible for any interaction between You and other users (if any) of the Website/ Mobile Application. The Company is under no obligation to become involved in any disputes between You and other users of the Website / Mobile Applicationor between You and any other third parties. You agree to release the Company and Website/ Mobile application from any and all claims, demands and damages arising out of or in connection with such dispute.
12.8. You agree and understand that while the Website/ Mobile application has made reasonable efforts to safeguard the Website/ Mobile Application, the Company cannot and does not ensure or make any representations that the Website/ Mobile application or any information provided by You cannot be hacked by any unauthorized third parties. You specifically agree that the Company shall not be responsible for any unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the Website/ Mobile Application.
12.9. You hereby agree and confirm that the Company shall not be held liable or responsible in any manner whatsoever for any hacking or any loss or damages suffered by You due to unauthorized access of the Website/ Mobile Application by third parties or for any such use of information provided by You or any spam messages or information that You may receive from any such unauthorized third party (including those which are although sent representing the name of the Website/ Mobile Application but have not been authorized) which is violation or contravention of this Terms.
12.10. The Company has no liability and will make no refund in the event of any delay, cancellation, strike, force majeure, non-availability of Internetor other causes beyond their direct control and they have no responsibility for any additional expense, omissions delays, or acts of any governmentauthority.
12.11. You will be solely responsible for any damages to your computer system, outdated mobile systems or loss of data that results from the download of any information and/or material.

13. APPLICABLE LAW AND JURISDICTION:

13.1. These Terms of Use and all other policies as mentioned on the Website/ Mobile Application are governed by Indian Laws, without respect to its conflict of laws principles. The parties expressly agree that in case of any dispute arising out of the Services rendered, access or use of the Website/ Mobile Application or content/information provided therein, they shall made all attempts to resolve it by amicable settlement and discussions. The courts at Chennai, Tamil Nadu shall have the exclusive jurisdiction in respect of any and all legal dispute arising out of the User’s use and access of the Website/ Mobile Application.
13.2. Due to the global nature of the internet, you agree to comply with all applicable local (Indian) laws and regulation rules regarding the use of the Website/ Mobile Application. Specifically, You agree to comply with all applicable laws, regarding the transmission of technical data exported from India.

14. COMMUNICATIONS:

14.1. When You visit the Website/ Mobile Application, You are communicating with Us electronically. You will be required to provide a valid phone number while requesting a Service from us. We may communicate with you by email, SMS, phone call or by posting notices on the website/ Mobile Application or by any other mode of communications (including transaction, promotional and/or commercial messages), from Us with respect to your use of the Website/ Mobile Application.
14.2. If You have any comments or questions on any part of the Website/ Mobile Application or any part of these Terms of Use, require support or have any claims, please contact us at.feedback@utilitiesintegrated.com .

15. UPDATES:

15.1. In order to keep our Website/ Mobile application up-to date, Wewe may add automatic or manual updates at any time and without any prior written notice to You. Please ensure You read our Terms of Use and any updated version when You use the Website/ Mobile Application.

16. ENTIRE AGREEMENT:

16.1. These Terms of Use shall constitute the entire agreement between the parties and supersedes all other terms and conditions and/or agreements relating to the subject matter and set out the complete legal relationship between the Company and any other party arising from or connected with the subject matter. For the avoidance of doubt, in case of any conflict between these Terms of Use and any other agreement, these Terms of Use shall prevail.

17. ALTERNATION OR AMENDMENTS TO THESE TERMS OF USE:

17.1. We reserve the right to make change on the Website/ Mobile Application, policies or Terms of Use at any time. Such amendments will be effective upon the Company posting such amendedpolicies for such applicable Services. Once the Company posts such amended policies, Your continued use of Services / Terms constitutes as your consent and You will be bound by the same. It is your responsibility to review the Terms for any such changes. If You do not agree to the amended terms or You do not abide by the amended terms, please do not use the Website / Mobile application Services. You will be subject to the policies and Terms of Use in force at the time that You use the Website / Mobile Applicationor utilize the Services from Us, unless any change to those policies or these conditions is required to be made by law of government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

18. SERVICE INTERRUPTIONS:

18.1. The Company may need to interrupt your access to the Website/ Mobile Application to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website/ Mobile Application may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

19. ASSUMPTION OF RISK:

19.1. The Website/Mobile application and the Services are provided for communication purpose only. You acknowledge and agree that any information posted on the Website/ Mobile Application is not intended to be legal advice, or financial advice, expert advice, or financial advice and no fiduciary relationship has been created between You and the Company. You further agree that the purchase of the Services on the Website / Mobile Applicationis at your own risk. The Company does not assume responsibility or liability for any advice or other information given on the Website/ Mobile Application.

20. GRIEVANCE OFFICER:

20.1. In case of any Grievance with respect to the Services provided or usage of the Website/ Mobile application, you can write to the Grievance Officer at the email id mentioned herein below:
Name:Grievance Officer
Email id:grievances@utilitiesintegrated.com

21. RELATIONSHIP BETWEEN THE COMPANY AND ITS USERS:

21.1. Use of the Website/Mobile application does not create any association, partnership, venture or relationship of principal and agent, master and servant or employer and employee between the User and the Company. Further, there is no relationship of principal and agent, master and servant or employer and employee between the Service Providers and the Company.

22. GENERAL PROVISIONS:

22.1. Language: All communications made or notices given pursuant to these Terms shall be in English language.
22.2. Severability: If any part or sub-part of these Terms is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the reminder of these Terms shall continue in full force.
22.3. No Waiver: In the event that We fail to enforce any provision of these Terms, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of these Terms shall not constitute a waiver of any otherpart or sub-part.
22.4. Electronic communications: Electronic communications are permitted to both the parties under these Terms, including email. For any questions or concerns, please email to Us at the following address: feedback@utilitiesintegrated.com
22.5. Heading for convenience only: Heading of parts and sub-parts under these Terms are for convenience and organization only. Headings shall not affect the meaning of any provision of these Terms